Notice Board

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Travel

Health & Environment

Other

Transport for London and the London 2012 Games

Changes in the Pipe-Line for Local Bus Services 

New 2011 Bus Guide Available from 13 June 

Severn Tunnel Junction Rail Link from 21st November 2011 - Operated by Grass Routes Community Transport and Changes to 62 Bus Service 

Want to Know What Road Works Are In You Area This Week? 

Do you have an issue with Welsh Water Dwr Cymru?  Do you think you are entitled to compensation?

 Fly Tippers will not be tolerated

Project Green - Prosiect Gwyrdd - Are you concerned about the effect of a recycling plant being developed in close proximity to the villages?

Do You Know What This Is?

Dog Fouling

Mon CC boosts recycling figures

Mon CC asks for feedback on Social Care Services

Cycle Helmets - Safety Advice

Domestic Abuse

Interested in Pilates or 50+ classes at Undy Church & Community Hall??

Beware rogue traders operating on your doorstep

Bogus number postal scam email causes concern

Trading Standards warn consumers about VAT increase scams

Beware Council Tax Scam

Beware of Pet Scams - Don't be sold a pup!

Mon CC to consult on Improving Services

Opportunity for Residents to Name Three New Roads

Monmouthshire pensioners to get help with Council Tax

IMPORTANT MESSAGE for Septic Tank Owners

Education

Community

  Educational Trust Fund Seeks Agricultural Students in Need

Adult & Community Education Courses in Monmouthshire 2011/2012

Thinking about a new career or returning to education?

Monmouthshire Student Finance Team to move to Magor

 Residents urged to report Hate Crime

  DOG FOULING - Despite there being 5 dog waste bins in and around the village, dog poo bags being freely/ cheaply available, many people still don’t clear up when their dogs defaecate. Consequently there are parts of the village overrun with dog mess, including parts of Undy playing field and often the field where Magor school children do games. This is not only unsightly, malodorous and unpleasant to walk in, it is also a health hazard.

Often found in dog faeces (especially those dogs who are not vaccinated), this minute creature can be a serious danger to small children. Our youngsters, as you know are not averse to playing on and with soil and need encouragement to wash their hands properly.

Consequently they could be at risk of an infestation:

Mild symptoms of toxicariasis:   Cough, wheezing, abdominal pain, headaches, changes in behaviour, sleep problems, skin rash, muscle pains, vomiting

Severe symptoms:   Pneumonia, convulsions, eye infestations (very rarely, blindness).

Magor with Undy Community Council implore you to take their concerns seriously, if not for the sake of improving our environment but to ensure that our children are kept safe. 

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Trading Standards warns consumers about VAT increase scams -30th November 2010
Monmouthshire Trading Standards officers are advising consumers to be wary of companies advertising „pay now and save on January‟s VAT increase‟.

It might seem tempting to go for the money-saving option but before handing over money, potential buyers should carry out checks to avoid likely scams, companies that could go bust, or discovering that the VAT increase will be levied anyway.

Consumers can protect themselves by carrying out research on traders offering deals, particularly if they are advertising on the internet. If they decide to pay before the VAT hike and the goods cost more than £100 they can use a credit card. This means the credit card provider shares liability if the trader fails to fulfil the contract.

Consumers are also advised that if they pay the full amount for a product or service before 4 January 2011 they should be charged VAT at 17.5%. If they pay a deposit before 4 January and the balance after that date they will be charged 17.5% on the deposit but 20% VAT on the balance

However, those paying the full amount in advance run the risk of the trader disappearing with the money and not providing the goods or services. A further gamble is that they could go bust between the time of order and the agreed delivery date.

Phil Glanville Trading Standards Manager, said: "Remember that the VAT increase is only about 2p in the pound. A shop holding off charging the VAT isn‟t necessarily the cheapest. You can probably find much bigger savings if you take time to shop around."
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BEWARE COUNCIL TAX SCAM

Beware council tax scam say trading standards officers -19th January 2011

Monmouthshire County Council is warning residents of a scam featuring a bogus government scheme offering a rebate on council tax.
 
Local residents have contacted trading standards officers about phone calls received from a female caller alleging she is working on behalf of a government scheme offering a seven year rebate for overpaid council tax.  Sensibly, the residents became suspicious and ended the calls when they were asked for personal information including bank details.  This scam has apparently been reported on a nationwide scale.
 
Residents need to be aware that if any council tax refund is due they will automatically receive a refund into their account if paying by direct debit, or they will receive a credit bill.  County Councillor Phil Murphy said: "Always beware of anything which sounds too good to be true; it usually is.  We urge anyone who receives a call like this to remember that Monmouthshire County Council would never call customers to ask them for their bank details.”
 
Trading standards officers have warned people to beware of these calls and report them to their local Monmouthshire council tax office or Gwent Police.
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Beware of pet scams – don’t be sold a pup!  - 1st March 2011 
Monmouthshire’s trading standards officers have sent a warning about a scam involving pets after a local resident received an unsolicited email offering free pedigree kittens.  The email incorporated a photograph of two cute kitties.  She replied to take advantage of the offer and was told to pay a £90 delivery charge sent via Western Union.

Many scammers are advertising animals for sale on auction sites or in local newspapers while some have created fake websites.  There are, of course, no animals and the pictures are stolen from elsewhere online.  Trading standards officers advise taking extra care when responding to this type of advert.

Pet scams such as these are on the rise.  Invariably fees are requested, paid via Western Union or Money gram.

County Councillor Phil Murphy, cabinet member for trading standards commented: “Always be aware of something that looks to good to be true - it usually is”.

To avoid becoming a victim, use common sense and follow these tips:

  • Always insist on a formal contract.  The document should detail the method of transportation, timeframe, airline of carriage, and all associated costs. A health certificate should also be provided.
  • Check references.  If the seller indicates that a specific company will handle the shipping, get complete details for the shipping company and check them out.
  • Check affiliations.  In order to convey authenticity, a scammer may claim to be a member of the Independent Pet and Animal Transportation Association IPATA.  If this is the case, simply look up the company name in the IPATA member directory (visit www.ipata.com and click on "Find a Pet Shipper") to verify if this is true.
  • Check the phone number.  Insist that you get a phone number from the seller, then test the number to make sure a real person answers, even if it's a long distance international call.

If you think you have been a victim of this type of fraud please contact Consumer Direct by calling 08454 040506 or visit http://www.consumerdirect.gov.uk/
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Changes in the pipeline for local bus services - 16th March 2011
Monmouthshire County Council has announced changes to local bus services across the county from Monday, March 28
th.    Further information on timetable changes can be found by logging onto the council’s transport website http://www.monmouthshire.gov.uk/site/scripts/documents_info.php?categoryID=200078&documentID=951

The following services will be affected;

C5   Chepstow – Garden City via Chepstow Rail Station, operated by Veolia Transport Cymru
The service has been retimed to allow greater integration between bus and rail network.  C5 provides a link between Chepstow bus station and rail station, stopping at Tesco, allowing for connection with rail services feeding into Chepstow.

62 Newport – Llanwern – Bishton – Redwick – Magor – Severn Tunnel Junction – Caldicot – Caerwent – Sudbrook, operated by Veolia Transport Cymru
This service is to be integrated with the current 61 service and will now operate between Newport – Llanwern – Bishton – Redwick – Magor – Severn Tunnel Junction – Caldicot – Caerwent – Sudbrook.  The new service will expand travel opportunities for passengers and provide a wider service area into the Severn Tunnel Junction station.  Journey frequency will be increased between Newport and Magor and Magor and Caldicot.  Early morning and evening rail link journeys into Severn Tunnel Junction will be maintained.

69 Chepstow – Tintern – Monmouth, operated by Town & Country Bus
The No 69 service will now be operated by Town & Country Bus and the Monday to Friday service will include an additional journey in school term time.  The Saturday timetable is revised.

3 Brynmawr – Abergavenny, operated by Phil Anslow Bus
This service is will now be operated by Phil Anslow and has been retimed to allow for greater service efficiency.

65 Chepstow – Trellech – Monmouth, operated by Chepstow Classic
The No 65 service will now be operated by Chepstow Classic.  The Saturday timetable has been revised.

74 Newport – Caldicot – Chepstow (evenings), operated by Veolia Transport Cymru
This service has been retimed.

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Monmouthshire County Council to consult on improving services -
21st April 2011

Monmouthshire County Council is consulting residents and local organisations about how it proposes to improve services in the year ahead.

Each year the council publishes an Improvement Plan. It is now asking people for views on some of the things in the plan before the cabinet debates it next month.

Tracey Harry, Head of Improvement at the council said: “This plan describes the council’s priorities and some of the things we will be working on to improve services for local people. The current economic climate means that we have to change the way we deliver services. So we’re increasingly collaborating with public, private and voluntary organisations to make the best use of money and get the best results for local people.” 

The plan describes six areas that the council will be working on in 2011/12 including joining up health and social care services, improving learning opportunities through the 21st century schools programme and focusing on economic development.

Details of the report, along with a short questionnaire can be found by visiting www.monmouthshire.gov.uk/consultation or by e-mailing improvement@monmouthshire.gov.uk

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Council asks for feedback on social care services - 21st April 2011

Monmouthshire County Council is consulting service users, their families and other groups on the effectiveness of social care provided by the council.

The council has produced a draft report on the service and is asking people for feedback before it is published at the end of June.  They can share their thoughts by completing an online questionnaire.

Simon Burch, Director of Social Care and Health, said: "This is our second annual social services report.  It describes how well we have delivered services in the past year and our priorities for improvement in the coming year."

The period of consultation will run until Friday 20th May 2011 though the council has stressed it is eager to hear the views of service users and their families throughout the year.

Details of the report can be found by visiting: www.monmouthshire.gov.uk/consultation
or
by e-mailing improvement@monmouthshire.gov.uk

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Press Release – Monmouthshire County Council boosts recycling figures with backing from residents - 24th May 2011
Monmouthshire County Council is currently reviewing its provision of recycling centres.  Working in partnership with neighbouring local authorities, the council has agreed new regional contracts for textiles and paper and in addition, smart new recycling banks will be introduced throughout the county during June.

Stream lining of these services will also mean that some older banks for cans and plastic will be removed as usage has declined over the past two years following the introduction of weekly kerbside collections incorporating red and purple recycling bags.  Residents are now to be encouraged to place cans and plastic in their purple bags as part of the weekly recycling collection.

Monmouthshire has continued to improve its recycling service with the most recent development being the expansion of weekly kerbside collections of food waste and introduction of fortnightly rubbish collections.  Most households in the county benefit from weekly collections of food, cardboard, green waste, plastic, glass, paper, tetrapaks, cans and foil.  Because of the willingness of Monmouthshire’s public to recycle, the county now recycles 48% of its waste.  This impressive 7% increase on the previous year puts Monmouthshire among the top performers in Wales, a performance it must maintain as the Welsh Assembly has set tough targets rising to 70% over the next 10 years.

Cllr Bryan Jones, Cabinet Member for County Operations said: “Monmouthshire needs to recycle all that it can; 48% is good but we need to be doing even more in the coming years to meet challenging Welsh Assembly targets and ensure the Council doesn’t pay onerous fines which it can ill afford.  The review of bring sites with some materials being removed is about ensuring we do not duplicate provision.  As our kerbside recycling has become more popular and part and parcel of everyday life, use of the bring sites has reduced.  This review will save the council £50,000 which is invaluable to ensure Monmouthshire can continue to deliver its services to best effect”.

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 OPPORTUNITY FOR RESIDENTS TO NAME THREE NEW ROADS
STREET NAMING:  Further Development at Kensington Park, Magor
As part of the Monmouthshire County Council Local Development Plan, Bovis Homes have proposed a new development at Kensington Park, Magor. The Community Council have been asked to choose names for the development’s three roads.

Suggested names should ideally have some relevance to, or historical value of the area. 

The Community Council would like to offer residents of Magor and Undy the opportunity to submit suggestions for the names of these three roads.   Suggestions for the naming of the roads should be with the Clerk to the Council no later than Wednesday 22nd June 2011 and can be made in writing, or by email  - Clerk to the Council, c/o Hilltop Cottage, Vinegar Hill, Undy, Caldicot NP26 3EJ or admin@magorundy.co.uk

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Severnside Neighbourhood Policing Team
CYCLE HELMETS - SAFETY ADVICE

Studies indicate that wearing a cycle helmet reduces head injuries and death in bicycle and skating accidents by about 74%.  A child only needs to fall a distance of two feet to incur a serious head injury.  A bicycle helmet can take the impact of a fall and significantly reduce injury to the brain, skull and face.

To avoid serious injury, your child should wear a helmet all the time.  The majority of bike accidents appear to happen near the home.

How do you get a child to wear a helmet?

Adults should be a good role model, and wear them as well.

Encourage your child to wear a cycle safety helmet as much as possbile, even when riding a scooter.

Talk to your child about bike safety.  A bike is not a toy - it's more of a vehicle, and needs to be handled as such.

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Bus Guide Available Soon
Monmouthshire’s 2011 Bus Guide will be available from Monday, 13
th June.  The Bus Guide, produced by the council’s Passenger Transport Unit, details timetables and bus routes as well as recommending places of interest to visit.

Copies of this free publication will be available from Monmouthshire County Council’s One Stop Shops in Abergavenny, Caldicot, Chepstow and Monmouth as well as tourist information centres and libraries.  The guide can also be downloaded from monmouthshire.gov.uk/publictransport.

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Domestic Abuse

Domestic Violence and Abuse is a common problem that is also invisible as for many it has happened behind closed doors and was traditionally seen as a private matter .We now know this is very much a public matter costing the UK public purse some £2.7bn .More importantly is the damage it causes to the physical and mental health of women, men and the children who live with this corrosive abuse. We know it affects 1 in 4 women in Wales in their lifetime and a significant number of men. Every year in the UK 1 million women experience at least one incident of domestic abuse that’s nearly 20,000 women a week.

Domestic Abuse affects all in the family, we know that even small babies can exhibit a “frozen watchfulness” and fail to thrive. For older children they can become very anxious and worried, scared to leave their home or invite friends back. Older children often cannot wait to leave and get away from this abusive environment and this can mean their own behaviour becomes risky.

Why does it happen?

What we know about Domestic Abuse is that it’s motivated by a need to have power over others and be in control of a person or a family. Violence can be part of the abuse but victims tell us that often what is harder to live with is the control, being told what you can or can’t be, do or think. Victims often adapt to these controls and learn to live their life around it. Many people often ask “Why does she stay?” - what we know is that leaving and separation can be the most dangerous time, in staying they believe they can manage the risk to them and their children.

So what’s abusive?

Obviously any form of physical or sexual violence such as hitting, forcible restraining, shaking, spitting at etc. Coercion, threats and intimidation can be harder to identify but none the less powerful control techniques. Many controlling behaviours are designed to isolate the victim from family, friends and colleagues making it harder to seek help. Abusers often use the children or keep the victim short of money to keep them close. It often occurs after separation, stalking and tracking their ex partner. The end result is that many victims feel powerless and worthless because that’s what abuse is designed to do, some even believe it’s their fault.

So how can we make people safe?

The first step is for a victim to understand what is happening to them is not acceptable and they feel they can tell someone. Telling someone is the hardest step. We have to create a world in which it’s okay to ask for help and that is down to all of us to be approachable. There are many support services that can help and work with the victim and their children to make them safer. Telling someone to leave and that you would not put up with it, could make it worse. So listen, understand its domestic abuse and encourage the person to speak to a local service or ring the Welsh Domestic Abuse Helpline on 0808 80 10 800.

To find your local service click on

http://wales.gov.uk/topics/housingandcommunity/safety/domesticabuse/&lang=en,

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MONMOUTHSHIRE PENSIONERS TO GET HELP WITH COUNCIL TAX
Press Release - 26th July 2011

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ADULT & COMMUNITY EDUCATION COURSES IN MONMOUTHSHIRE - 1st August 2011

The new brochure detailing courses running from September 2011 is available now.  The brochure provides you with all the courses being run by your local Adult Education provider in one brochure:

  • Monmouthshire Adult & Community Education Service
  • University of Wales, Newport
  • Workers' Education Association (South Wales)
  • Coleg Gwent

Brochures available from Caldicot Adult Education Tel:  01291 426852 email: chrispostle@monmouthshire.gov.uk

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SEVERN TUNNEL JUNCTION RAIL LINK &
GRASS ROUTES TRANSPORT SCHEME

The "Grass Routes" transport scheme is a demand responsive flexible bus service, operated by a low floor, fully accessible vehicles with volunteer drivers. The scheme is operated on a membership basis and is open to all members of the community.

Become a Member:

To become a member you must complete an application form. Forms are available to download, at all One-Stop-Shops or can be obtained by contacting 0800 085 8015.

Details of Scheme:

Once a member, to book a journey on the bus, members of the scheme need only call a free phone number manned from 09:00am-16:30pm. Tel 0800 085 8015 at least 24hrs in advance, to book their journey with the Grass Routes Co-ordinator.

There are scheduled routes for each day between main towns, which are flexible depending on demand. The bus operates between the hours of 09:00 and 16:30 depending on route. Monday to Friday, serving all main Towns of Monmouthshire and outlying areas.

The cost of membership is a one off payment of £5.00 per household of up to four members:

Each journey booked cost £2.75 for adults and £1.35 per child and will cover both a single or return journey booked for that day. Concessionary passes are now accepted on all daily Grass Routes Services.

From 21st November 2011, Grass Routes Community Transport Bus will begin the operation of the early morning and evening rail link journeys at Severn Tunnel Junction in Magor. Please click here for more information.

Click here for changes to the 62 Bus Service timetable   Click here for the route

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Want To Know What Roadworks Are In Your Area This Week?

Click on this link to find out:
 http://www.monmouthshire.gov.uk/downloads/download/124/road_works_report

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Interested in Pilates or 50+ Classes at Undy Church & Community Hall?

Would you attend Pilates or 50+ classes at the Undy Church & Community Hall? 
If you are interested please let Helen know on 079125 19922.  If there is sufficient interest she will start a class up at the hall.

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 Project Green - Prosiect Gwyrdd
Are you concerned about the effect of a recycling plant being developed in close proximity to the villages?  Do you want to learn more about the proposed development of a recycling plant on the site of the old Llanwern Steel Works? Then there are 'Drop In Sessions' and a 'Roadshow' being held throughout October 2011.  click here for details of dates and venues.

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Thinking about a new career or returning to education?

Information, Advice & Guidance Day Friday 7th October click here for more information.

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Beware rogue traders operating on your doorstep

Monmouthshire County Council trading standards officers are warning residents to beware of rogue doorstop traders.  Many doorstep sellers are honest and genuine but some aren’t and among their favourite lines to gain access to your home are these:

‘Congratulations! You’ve won a prize! If you could just sign here for it…’

‘I noticed you’ve got a few loose tiles on your roof….’

‘There have been a lot of burglaries in the area recently….’

‘This cut-price special offer is only available if you sign today….’

‘I’m doing a survey…’

 Advice from the council’s trading standards service is to fix a security chain to the door, be sure to use it every time someone calls and be prepared to say ‘No thank you’ and close the door.  Alternately, find out the name and address of the seller’s company and ask them to call back while you check his or her credentials.  A reputable seller will understand.  Consumers should also ask themselves whether they want or need the goods offered, whether they can afford them, if they can buy them at a better price elsewhere and if they trust the seller.

Sue Hollin, Consumer Education Officer for Monmouthshire County Council Trading Standards said: “Consumers have legal rights when purchasing goods from home or away from trade premises.  If the goods or services cost over £35 there is a seven day ‘cooling off ’period during which the contract may be cancelled.  If there is a related credit agreement this cooling off period is five days.  By law the seller must inform the purchaser of the right to cancel in writing.

 “Credit card companies will provide you some protection if something goes wrong when a payment is made for goods or services costing more than £100.  If paying cash or by cheque, insist on a receipt with the name, address and phone number of the company together with details of what you’re buying and the price you will pay.  Finally, if a doorstep seller refuses to leave, dial 999 and ask for the police.”

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Monmouthshire’s Student Finance Team to move to Magor

It’s all change for Monmouthshire’s Student Finance team as they swap premises from County Hall in Cwmbran for the council’s new offices in Magor on Monday 3rd October.

Students who visit County Hall to hand in finance applications and documentation for loans and grants should now head for Magor’s @Innovation House which is just off junction 23A of the M4.  Once the move is completed the service will be available as normal from 9.00am to 4.30pm, Monday to Friday.  Meetings to see staff in Magor will be by appointment only.

 Students and sponsors should continue to use the council’s one stop shops at Abergavenny, Caldicot, Chepstow and Monmouth to have original documentation verified rather than sending it through the post or handing it directly to a member of the Student Finance team.

Any queries should be directed to the Student Finance team based in @Innovation House, Wales 1, Magor, NP26 3DG, telephone 01633 644507/644664/644183.  General information about student loans and grants may be found by clicking on
http://www.monmouthshire.gov.uk/site/scripts/documents_info.php?categoryID=25&documentID=359

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Important message for septic tank owners

The Environment Agency Wales are currently preparing to contact septic tank owners across Wales to ask them to register with them.     

If you have a septic tank you will need to register it by 31 December 2011.

The need to register is part of environmental regulations for both England and Wales, introduced in 2010. 

Poorly maintained septic tanks are contributing to poor water quality in rivers, lakes and coastal waters. There is also a danger that pollution from septic tanks could contaminate private water supplies from wells, boreholes and springs.  By knowing the location of septic tanks, they can check for any that are poorly maintained that could be the cause of pollution. 

In Wales, for the majority of people, registration is a simple, free of charge process and a one off requirement. You can register on our website or call 03708 506 506 and ask to speak to an advisor. 

Single properties with up to 9 occupants should qualify for an exemption. However, for  larger septic tanks or those that discharge in a sensitive area (less than 3% of the septic tanks in Wales) there may be a £125 charge, as they will need a permit.

By law, people need to register by 31 December 2011, but in practice, the Agency will not consider taking enforcement action against people who have not registered until after 30 June 2012.

Anyone who is unaware of the requirement would always be given the opportunity to register or obtain a permit first.

Further information is available the Enviornment Agency Wales website.

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Fly-tippers warned not to spoil Monmouthshire’s beauty
31st October 2011

People thinking of fly-tipping in Monmouthshire are being warned that their efforts to spoil the county’s beauty won’t go unpunished.

The council has pointed to a recent case (13th October, 2011) where a Blaenavon resident, Mr D Austin, 29, of Castle Street, was successfully prosecuted at Newport Magistrates Court for dumping household refuse on Pwll Du mountainside.

Evidence was found amongst the refuse by a police officer working in association with the Forgotten Landscapes project, which led to Mr Austin being identified.

David Jones, Monmouthshire County Council’s Head of Public Health & Culture, said:

“This is an example of the enforcement agencies working effectively together.  In this instance the police passed the evidence gathered to colleagues in the council’s environmental health department who progressed the prosecution.

“The fine of £140 plus £350 costs, clearly demonstrates that fly tipping is a serious offence and we will prosecute such cases wherever possible. 

“The message is clear, we must all respect our communities and ensure that our waste is properly disposed of. “

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Educational trust fund seeks agricultural students in need
31st October 2011

A trust fund set up over fifty years ago is seeking applications from students requiring financial support.  The Monmouthshire Farm Endowment Trust Fund was established to benefit Gwent-based students undertaking land orientated or agricultural courses and its trustees are keen to send a message to residents of the area administered by the pre 1974 Monmouthshire County Council that grants could be available.  Trustees meet twice a year to consider applications.

The scheme is administered by the current Monmouthshire County Council and residents from Blaenau Gwent, Caerphilly, Monmouthshire and Torfaen who are eligible to apply for a grant should contact the CYP Finance team at Monmouthshire County Council on 01633 64(4664)/(4507)/(4183) to request an application form.

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Monmouthshire residents urged to report hate crime
1st November 2011 

PHOTO; County councillor Brian Hood MBE/ Andy Charles,  Community Cohesion Officer Gwent police/ Sue Boucher, Chair of the Equality and Diversity Communication sub group/ Sgt Chris O'Driscoll, Gwent police/ Council Leader Peter Fox, Chair of the Equality and Diversity Group campaigning against hate crime

Monmouthshire’s residents and communities are to be encouraged to combat hate crime by reporting it.

Hate crime is defined specifically as “A criminal offence which is perceived, by the victim or any other person to be motivated by a hostility or prejudice based on a person’s actual or perceived disability, race, religion and belief, sexual orientation and transgender”.  It is often under-reported.

The Monmouthshire Equality and Diversity Group, which includes partners from Gwent Police, Monmouthshire County Council, South East Wales Regional Equality Council and HM Prison Service, recognises the importance of tackling incidents of hate crime within communities and is working to raise awareness.  Responsibility for this lies with its Hate Crime Sub-Group which aims to increase the reporting of hate crime, and also to help identify incidents that could be part of a wider pattern of abuse or could lead to more serious instances if left unchecked.

The Hate Crime group is linking with existing initiatives, carrying out promotional work and engaging with schools, communities and a variety of organisations.  The group has produced and distributed information cards which provide details of how to report hate crime, along with promotional material for events.

This promotional material was recently used by partners in Gwent Police who set up an information stand in the headquarters of Monmouthshire County Council and also at the “Keep Well This Winter” event held in Abergavenny.

Monmouthshire Equality and Diversity group member Andy Charles, Community Cohesion Officer with Gwent Police said: “The Monmouthshire Equality and Diversity Group is taking proactive steps to raise awareness of hate crime and incidents and the effects that this sort of incident has on the victim.

“We feel it is important that communities in Monmouthshire feel they have the full support of Gwent Police and the Monmouthshire Equality and Diversity Group if they were to fall victim to such a crime. 

“We would encourage victims of all hate crimes and incidents to come forward and report such incidents whether to the police directly or by use of the Safer Wales reporting leaflet which can be found online on the Safer Wales website.

“All issues will be dealt with sensitivity and the victim will be offered support throughout the process should they require.”

Through the raising of awareness the group aims to improve reporting, allowing further information and knowledge to be collected and used to foster more effective measures to combat hate crime.

Hate crime can be reported by visiting http://www.saferwales.com/ and completing the confidential short self-reporting form, phoning 999 in an emergency, phoning 101 if it’s not an emergency or contacting Victim Support on 0845 612 1900.

For more information on the Monmouthshire Equality and Diversity Group please contact the county council’s Policy & Partnership Team on 01633 644238 or Equality@monmouthshire.gov.uk.

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Do you have an issue with Welsh Water Dwr Cymru? Do you think you are entitled to compensation?

Have you been affected by the recent 'foul water and sewage' flooding in West End Magor?  Do you have any other issues with the services from Welsh Water Dwr Cymru?  Do you think you might be entitled to compensation?

Then find out what "Their Commitment to You 2011-2012"

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Transport for London & the London 2012 Games

The London 2012 Games are fast approaching and the city will inevitably be a lot busier than usual at that time.

As some journeys and locations will be affected at certain times, a new Get Ahead of the Games website has been launched, to help you to avoid travel hotspots. This has:

  • An interactive map showing the impact on travel
  • Details of key affected stations
  • Information on the Games lanes, the Olympic Route Network (ORN), the Paralympic Road Network (PRN) and how road restrictions may affect you
  • Days and times of events
  • Travel tips to help you get around in London

For more information, visit GetAheadoftheGames.com

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